Griffin Technology, a member of the Incipio Group of companies, designs cutting edge consumer technology accessories and devices such as the Survivor iphone and iphone covers, wireless entertainment speakers and power supplies. We are currently looking for someone with a passion for consumer electronics who enjoys troubleshooting and helping others. This person will provide end user support and technical issue resolution via email and phone, and contribute to the best customer service and technical support team in the industry supporting multiple brands such as Griffin, Incipio, and Braven. The ideal person will have knowledge of consumer technology such as iphones, ipads, smartphones and wireless devices. Professional written and verbal skills and exceptional phone and email etiquette are key skills needed to ensure our customers receive top-notch service. This position requires the ability to work in a fast-paced work environment, handle a high volume of emails and phone calls in a friendly manner, while simultaneously processing orders, warranty claims, return and exchange requests. This is a 2nd shift and weekend position.
This position requires afternoon/evening and weekend hours with variable work schedules.