Sales Operations SpecialistApr 28, 2017

Job Description

Griffin Technology is looking for a Sales Operations Team Member who will be responsible for maintaining customer relationships through managing all aspects of the order cycle. Responsibilities will specifically be focused on communicating directly with customers or members of the sales team to ensure that orders are correctly processed, updated, maintained and delivered. This individual will need to frequently use and maintain adequate business knowledge in regards to pricing, inventory, and retailer requirements, which can change frequently. This individual is responsible for investigating and pro-actively reducing non-compliance charges for their assigned accounts. This individual is proficient with JD Edwards, Oracle, NetSuite and Microsoft Office products like Word and Excel. The individual will also demonstrate excellent analytical, communication and organizational skills, flexibility, high accuracy, attention to detail, and will contribute to a positive team atmosphere.




Job Responsibilities


  • Ensuring EDI orders are transmitting properly and resolving any issues by working with EDI/IT team.
  • Confirming inventory availability and working with supply chain and account Professional.
  • Utilize ERP system: JDE, NetSuite.
  • Track order status from beginning to end, price corrections and communication with Sales and Customers, confirm product supply and availability, transfer orders to warehouse for fulfillment, issuing RMA’s (Return Merchandise Authorization) and scheduling pick-ups when needed.
  • Provide shipment tracking – upon request.
  • Complete, manage, and communicate out all generic and customer specific setup forms.
  • Keep all account notes/contacts updated and pull reports regularly.
  • Review account compliance manuals for updates and communicate necessary changes to appropriate departments.
  • Attend product training classes and maintain sufficient knowledge for all product lines.
  • Analyze non-compliance fines and monthly scorecards to identify trends. Work with internal and external teams to implement changes to reduce chargebacks.
  • Assist with process improvement projects within the department.
  • Experience working in or with a complex international supply chain management organization.
  • Create customs paperwork for international shipments.
  • Create product labels.
  • Understanding of Customs/Duties/IOR for International orders a plus.
  • Back-up and support team members during absences and/or heavy volume times.
  • Able and willing to work necessary hours to meet all project deadlines, travel when necessary.
  • Other Duties- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.



Job Requirements


  • Bachelor’s degree or three years relevant work experience.
  • Knowledge of Warehouse Operations and Logistics.
  • Highly proficient in Word, Excel and Office 365
  • Salesforce, JD Edwards, Oracle and NetSuite experience is a plus.
  • Excellent verbal and written communication skills.
  • Ability to prioritize and multitask.
  • Ability to learn and adapt in a fast paced environment.



  • Location: Nashville TN
  • This position is: Full-Time
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